FAQs

Frequently Asked Questions (FAQs)

1. What is Medi-Supply?
   Medi-Supply is an online store that sells high-quality medical equipment, including diagnostic tools, therapeutic devices, and personal protective equipment.

2. How do I place an order?
   To place an order, simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. You will need to provide your shipping and billing information, and choose your preferred shipping method.

3. What payment methods do you accept?
   We accept payments via credit/debit card, PayPal, and bank transfer.

4. How long does delivery take?
   We offer two shipping options: Standard UK Shipping (1-3 days) and International Shipping (3-10 days). Delivery times may vary depending on your location and other factors outside our control.

5. What is your return policy?
   If you are not satisfied with your purchase, you can return it to us within 14 days of receipt for a refund or exchange. Please see our Shipping & Returns Policy page for more information.

6. How do I track my order?
   Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the courier's website.

7. Do you offer bulk discounts?
   Yes, we offer discounts for bulk orders. Please contact us at info.medisupplyonline@gmail.com to discuss your requirements.

8. How can I contact customer service?
   You can contact our customer service team by emailing us at info.medisupplyonline@gmail.com or calling us at +447723 164400. We are always happy to help with any questions or concerns you may have.